That’s not all. If you can’t figure out why your baby is red with rashes, a chatbot will help you fix a doctor’s appointment. Likewise, other sectors such as insurance and banking also make use of chatbots. By communicating through natural conversation patterns, bots can answer relevant questions, coordinate activities, make financial statements, and even order you a pizza with choice of assorted toppings.
According to Mircosoft’s CEO Satya Nadella, bots are the new apps. By enabling conversation-based interactions (as compared to apps where customers navigate between static pages and drop-down menus) chatbots are on their way to making apps extinct.Chatbots are expected to disrupt all segments of insurance, much like many other industries.
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